STORAGE HARDWARE SUPPORT

RenewCare provides exceptional global service and support for data-centre storage hardware from OEMs including Cisco, HPE and Brocade. We offer flexible service level agreements to meet your organisation’s needs as well as a live local call centre, available 24 hours a day, seven days a week.

CUSTOMISABLE SERVICE LEVELS

Adjust service levels or add and delete equipment from your contract at any time.

7 x 24 x 4

  • 24 hours a day,
    7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site
    (if required within 4 hours after customer contact)

5 x 9 x 4

  • 8:00 AM to 5:00 PM,
    Monday through Friday
  • Initial phone-based diagnosis
  • Field Engineer on-site
    (if required within 4 hours after customer contact)

Next Day

  • Initial phone-based diagnosis
  • Field Engineer on-site
    (if required within 4 hours after customer contact)

FIRST-TIME RESOLVE GUARANTEE

Plenty of maintenance providers claim a great first-time resolve rate, but only one puts its reputation on the line – RenewCare.

With our First time resolve guarantee, if we don’t resolve your storage, server or network hardware issue on the first visit we’ll credit you for one month of maintenance (and monitoring, if applicable) on the device in question. It’s that simple.

Engineering Expertise

We employ a large team of badged field service and advanced L3 engineers with an average of 15+ years’ direct OEM experience working on storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within four hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.

400+

Global professionals

15+

Years average experience

100K+

Service calls
in 2020

Soporte global para centros de
datos de múltiples proveedores

En Renewtech, es nuestro alcance global lo que nos diferencia de los demás. Estamos orgullosos de servir a nuestros clientes en todo el mundo.

Contamos con un gran equipo de ingenieros certificados de servicio de campo y L3 avanzado con una media de más de 15 años de experiencia directa OEM trabajando en el almacenamiento, servidor y hardware de red, que pueden estar en sus instalaciones siempre que lo necesite. En Renewtech nos comprometemos a proporcionar un soporte profesional y mundial de principio a fin.

3 ways in which Third Party Maintenance can make your IT infrastructure more cost-effective.

At Renewtech, we provide Third Party Maintenance through our RenewCare program. RenewCare provides companies with maintenance services, which helps companies manage renewals across platforms under a single contract from servers and storage to networking equipment. We outlined three ways in which Third Party Maintenance can help you save up to 70% on your IT infrastructure!

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    PÓNGASE EN CONTACTO CON NOSOTROS

    Francia (París)
    +33 1 85 65 81 16

    España (Madrid)
    +31 20 7920177

    Suiza (Zug)
    +41 41 561 70 77

    Italia (Milán)
    +39 02 0069 7224

    Germany
    +41 41 561 70 77

    Países Bajos (Ámsterdam)
    +31 20 7920177

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