Renewtech’s Remote Hands services give you on-demand technical assets to perform onsite IT infrastructure tasks, when and where it is needed. Our pay-as-you-use for our Remote hands IT support service eliminates the need to send your IT staff to remote locations to perform routine tasks. Our skilled technicians can provide every level of support needed.
Service level options
The service level options depend on need and skillset. The response times are dependable on local availability. Renewtech’s Remote Hands are not a replacement for data center professional services projects or maintenance contracts.
Service Window: business hours; 0800 to 1700 at the location where services are provided.
Onsite Arrival Time: Renewtech will use commercially-reasonable efforts to arrive “as soon as possible”. In the event arrival time extends to the next business day from initiation, Renewtech will consider the service delivered under the Next-Business-Day rates.
Next Business Day (NBD)
Service Window: business hours; 0800 to 1700PM at the location where services are provided.
Onsite Arrival Time: The next business day after request