CareView Hardware Monitoring develops baselines specific to your environment, which help filter out noise so that alerts are sent only for actionable events. It can even predict some events before they occur. When remediation is needed, CareView automatically opens incident tickets and triages the issue. Renewtech engineers are then dispatched immediately to your data centre, making the service experience as efficient as possible.
CareView Hardware Monitoring proactively identifies faults 24/7, with no need for customer action of any kind.
CareView Hardware Monitoring covers all storage, server and networking equipment and all OEM hardware from vendors currently supported by Renewtech.
We implement security features tailored to your individual security requirements, and we ensure that non-public data is never accessed or transmitted.
Each generated ticket includes the device type, asset serial number, part number and a fault description.
More detailed and accurate alerts result in better-prepared responses and a greater percentage of first-time fixes.
Once a fault is detected, CareView Hardware Monitoring instantly self-creates a ticket for immediate repairs.
CareView Hardware Monitoring is packaged as a value-added service for supported storage systems and includes a consultative implementation session with your IT staff.
Automated detection and ticket creation enable your IT staff to focus on other data-centre priorities.
At Renewtech, it’s our global reach that sets us apart from others. We are proud on serving our customers worldwide.
We employ a large team of certified field service and advanced L3 engineers with an average of 15+ years’ direct OEM experience working on storage, server and network hardware, who can be on-site at your facility whenever you need it. At Renewtech we are committed to providing professional and worldwide support from start to finish.
Interested in learning more about how CareView Hardware Monitoring can maximise your storage, server and network uptime through proactive protection? Let us show you how we can help: request a quote from our team today.
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