NETWORK HARDWARE SUPPORT

Whether it’s your wireless access point, fibre channel switch or network director which has reached the end of its initial warranty, RenewCare provides world-class support and maintenance for OEMs including Cisco, Dell, Brocade and HPE.

CUSTOMISABLE SERVICE LEVELS

Adjust service levels or add and delete equipment from your contract at any time.

7 x 24 x 4

  • 24 hours a day,
    7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site
    (if required within 4 hours after customer contact)

5 x 9 x 4

  • 8:00 AM to 5:00 PM,
    Monday through Friday
  • Initial phone-based diagnosis
  • Field Engineer on-site
    (if required within 4 hours after customer contact)

Next Day

  • Initial phone-based diagnosis
  • Field Engineer on-site
    (if required within 4 hours after customer contact)

FIRST-TIME RESOLVE GUARANTEE

Plenty of maintenance providers claim a great first-time resolve rate, but only one puts its reputation on the line – RenewCare.

With our First time resolve guarantee, if we don’t resolve your storage, server or network hardware issue on the first visit we’ll credit you for one month of maintenance (and monitoring, if applicable) on the device in question. It’s that simple.

Engineering Expertise

We employ a large team of badged field service and advanced L3 engineers with an average of 15+ years’ direct OEM experience working on storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within four hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.

400+

Global professionals

15+

Years average experience

100K+

Service calls
in 2020

Global Multi-Vendor
Data Center Support

At Renewtech, it’s our global reach that sets us apart from others. We are proud on serving our customers worldwide.

We employ a large team of certified field service and advanced L3 engineers with an average of 15+ years’ direct OEM experience working on storage, server and network hardware, who can be on-site at your facility whenever you need it. At Renewtech we are committed to providing professional and worldwide support from start to finish.

3 ways in which Third Party Maintenance can make your IT infrastructure more cost-effective.

At Renewtech, we provide Third Party Maintenance through our RenewCare program. RenewCare provides companies with maintenance services, which helps companies manage renewals across platforms under a single contract from servers and storage to networking equipment. We outlined three ways in which Third Party Maintenance can help you save up to 70% on your IT infrastructure!

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    GET IN CONTACT WITH US

    France (Paris)
    +33 1 85 65 81 16

    Spain (Madrid)
    +31 20 7920177

    Switzerland (Zug)
    +41 41 561 70 77

    Italy (Milan)
    +39 02 0069 7224

    Germany
    +41 41 561 70 77

    The Netherlands (Amsterdam)
    +31 20 7920177

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