SERVER HARDWARE SUPPORT

RenewCare offers global service and support for data-centre server equipment from OEMs including Cisco, HPE and Brocade. Thanks to our expertise in both x86 and UNIX environments, you receive all the attention you need to keep your server equipment up and running. Along with server support, RenewCare can also provide basic and enhanced support for select operating systems.

CUSTOMISABLE SERVICE LEVELS

Adjust service levels or add and delete equipment from your contract at any time.

7 x 24 x 4

  • 24 hours a day,
    7 days a week
  • Initial phone-based diagnosis
  • Field Engineer on-site
    (if required within 4 hours after customer contact)

5 x 9 x 4

  • 8:00 AM to 5:00 PM,
    Monday through Friday
  • Initial phone-based diagnosis
  • Field Engineer on-site
    (if required within 4 hours after customer contact)

Next Day

  • Initial phone-based diagnosis
  • Field Engineer on-site
    (if required within 4 hours after customer contact)

FIRST-TIME RESOLVE GUARANTEE

Plenty of maintenance providers claim a great first-time resolve rate, but only one puts its reputation on the line – RenewCare.

With our First time resolve guarantee, if we don’t resolve your storage, server or network hardware issue on the first visit we’ll credit you for one month of maintenance (and monitoring, if applicable) on the device in question. It’s that simple.

Engineering Expertise

We employ a large team of badged field service and advanced L3 engineers with an average of 15+ years’ direct OEM experience working on storage, server and network hardware. These teams are located in cities around the world and can be on-site at your facility within four hours. That’s professional support whenever you need it, wherever your storage, server and network hardware is located.

400+

Global professionals

15+

Years average experience

100K+

Service calls
in 2020

Request a Quote

Interested in learning more about how RenewCare can help maximise your uptime after the OEM warranty expires? Request a quote from our team today.

CONTACT US